- Booking and Payment: Customers must adhere to booking deadlines and payment schedules. Failure to comply may result in cancellation or additional fees.
- Cancellation and Refunds: Clear policies regarding cancellation fees and refund eligibility should be outlined, including deadlines for cancellations.
- Travel Documentation: Customers are responsible for obtaining valid passports, visas, and any required travel documents. The agency may provide assistance but is not liable for denied entry due to inadequate documentation.
- Health and Safety: Customers must ensure they meet any health requirements for travel destinations. The agency may recommend vaccinations or travel insurance but cannot be held responsible for health-related issues.
- Travel Insurance: While not mandatory, customers are strongly encouraged to purchase travel insurance to cover unexpected events such as trip cancellations, medical emergencies, or lost luggage.
- Changes to Itinerary: The agency reserves the right to make changes to the itinerary due to unforeseen circumstances such as weather, transportation issues, or force majeure events. Customers will be notified promptly of any changes.
- Responsibility Limits: The agency is not liable for any loss, injury, or damage incurred during the trip, including but not limited to accidents, theft, or natural disasters.
- Behavioral Expectations: Customers are expected to conduct themselves appropriately and respectfully towards fellow travelers, tour guides, and locals. The agency reserves the right to remove disruptive individuals from the tour without refund.
- Age Restrictions: Some tours may have age restrictions, and customers must comply with these requirements.
- Complaints and Disputes: Any complaints or disputes should be brought to the attention of the agency promptly to allow for resolution. If unresolved, customers may escalate the matter through appropriate channels.
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